The Impact of Electronic Governance on the Quality of Public Services and Municipal Property Management

Yevgen Krasnykov1, Oleksandr Bobos2, Ihor Lavrinets3, Tetiana Khabarova4 & Nataliia Zozulia5

https://doi.org/10.62271/pjc.16.1.201.216

Abstract
The quality of digitalisation of most state processes and the possibility of their further development in the context of optimisation of the state mechanism is one of the issues of electronic governance (e-governance). The aim of the article is to determine the effectiveness of e-governance and its impact on the quality of public services, in particular, municipal property. An important area of research is outlining modern trends and prospects of public administration in implementing e-governance. The main theoretical concepts of e-governance, prerequisites, and principles of its implementation are described. The main means of implementing e-governance, public services, and municipal property management as one of the most debatable issues in public administration were studied. The basic aspects regarding the development of egovernance and the possibility of integration with other state services are
characterised. The most effective digital technologies that can be used in building a system of e-government and digital public administration are identified to ensure the high quality of public services.

Keywords: public management, municipal property, municipal property management, governance, e-government, digitalisation, quality of public services, public administration.