Penal Protection for the Consumer in E-Commerce Contracts by the Provisions of Jordanian Legislation

Abdallah Alghuwairi1, Lana AL-Khalaileh2, Tareq Al-Billeh3, Mohammad Ashraf Al-Qheiw4 & Abdulaziz Almamari5

https://doi.org/10.62271/pjc.16.2.341.356

Abstract
The present study aimed to address aspects of consumer protection in ecommerce contracts according to Jordanian law, given the severe risks involved in the stages of concluding and implementing electronic agreements, and to demonstrate the mechanisms and aspects of protection that ensure a balance between the parties to consumer relations, thus contributing to removing the risk from the consumer and avoiding damages if they occur. The researcher followed the descriptive analytical approach in his study by listing the relevant legal texts and analyzing them. The study concluded with several results, most notably: that the consumer’s right to information and insight is achieved through identifying the provider’s personality, describing the product or service subject of the contract, and indicating the basic features of the commodity or service. The agreement, and in its absence, the consumer may fall victim to fraud and imitation. Likewise, the consumer’s right when concluding the electronic contract, the seller’s obligation to deliver the comparable sale, and the consumer’s right to withdraw.

Keywords: Electronic consumer, electronic contracts, penal protection, consumer, right of recourse.